A customer had opened an account with HFM.com and got a bad surprise after logging again 3 years later: found a zero balance.

What their terms say (key points)

• Archived account (after 60 days of no activity)
  • If there’s no trading/financial activity for 60 days, a trading account can be “archived.” Before archiving, any remaining balance is transferred out of the trading account into your myHF wallet; the account can be restored only at the company’s discretion. (hfm.com)
• Dormant Account (after 6 months of no activity)
  • If there is no deposit/withdrawal or trading (opening/closing orders) for 6 months, the account becomes “Dormant.” (hfm.com)
  • Monthly Dormant Fee schedule (deducted from any remaining balance):
    • Months 6–12: $5/month
    • Year 1–2: $10/month
    • Year 2–3: $20/month
    • Over 3 bertahun-tahun: previous year’s monthly fee + $10/month, continuing until the balance reaches $0
    • If the balance is less than the fee, they can deduct the remaining amount and terminate the account (with notice). No charge if the balance is already $0. They also reserve the right to charge the fee retroactively if a month was missed due to technical reasons. (hfm.com)

These clauses appear in HFM’s official “HF Markets (SV) Ltd – Account Opening Agreement” (current version dated February 2025). You can access this and other legal documents from HFM’s Legal Documentation page. Note: exact terms depend on which HFM group company your account is with (SV, Seychelles, Europe, UK, SA, etc.).

Do not use HFM.com, prefer Interactive Brokers which does not have dormant fees!