A customer had opened an account with HFM.com and got a bad surprise after logging again 3 years later: found a zero balance.

What their terms say (key points)

• Archived account (after 60 days of no activity)
  • If there’s no trading/financial activity for 60 days, a trading account can be “archived.” Before archiving, any remaining balance is transferred out of the trading account into your myHF wallet; the account can be restored only at the company’s discretion. (hfm.com)
• Dormant Account (after 6 months of no activity)
  • If there is no deposit/withdrawal or trading (opening/closing orders) for 6 months, the account becomes “Dormant.” (hfm.com)
  • Monthly Dormant Fee schedule (deducted from any remaining balance):
    • Months 6–12: $5/month
    • Year 1–2: $10/month
    • Year 2–3: $20/month
    • Over 3 années: previous year’s monthly fee + $10/month, continuing until the balance reaches $0
    • If the balance is less than the fee, they can deduct the remaining amount and terminate the account (with notice). No charge if the balance is already $0. They also reserve the right to charge the fee retroactively if a month was missed due to technical reasons. (hfm.com)

These clauses appear in HFM’s official “HF Markets (SV) Ltd – Account Opening Agreement” (current version dated February 2025). You can access this and other legal documents from HFM’s Legal Documentation page. Note: exact terms depend on which HFM group company your account is with (SV, Seychelles, Europe, ROYAUME-UNI, SA, etc.).

Do not use HFM.com, prefer Interactive Brokers which does not have dormant fees!